Contact Us
If you have questions about HIXNY, here's how you can reach us.
HIXNY User Support
- Live support for issues with the HIXNY Patient Portal and e-Prescribing solutions during normal business hours, Monday through Friday, from 9:00am to 5:00pm (except holidays).
518-783-0518 Ext. 5
- To report a system outage and emergency support (available 24/7) if you are unable to use the system.
518-783-0518 Ext. 4
To Inquire About Joining HIXNY
Providers and organizations interested in participating in HIXNY.
518-783-0518
Media Inquiries
Earl Wells
e3communications
ewells@e3communications.com
518-431-1541
1 Columbia Place
Albany, NY 12210
Office Location
15 Cornell Road
Latham, NY 12110
Phone: 518-783-0518
Fax: 518-785-3101
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Driving Directions
From points South: From the South: I-87 (Northway) north to Exit 6 (Route 7, Troy-Schenectady Rd.). Turn left at the end of exit ramp onto Route 7 West and drive about 3 miles to a left onto Albany Shaker Road, then take the second right onto British American Blvd.and turn left at Cornell Road; HIXNY is located in the fifth building (15) on the right .
From points North: I-87 (Northway) south to Exit 6 (Route 7, Troy-Schenectady Rd.). Turn right at the end of the exit ramp onto Route 7 West and drive about 3 miles to a left onto Albany Shaker Road, then take the second right onto British American Blvd. and turn left at Cornell Road; HIXNY is located in the fifth building (15) on the right.
From points East: (including Taconic Parkway) I-90 west (Berkshire section of the NYS Thruway) to Exit B-1. Using this exit keeps you traveling on I-90 west; continue to I-87 Northway north to Exit 6 (Route 7, Troy-Schenectady Rd.). Turn left at the end of exit ramp onto Route 7 West and drive about 3 miles to a left onto Albany Shaker Road, then take the second right onto British American Blvd. and turn left at Cornell Road; HIXNY is located in the fifth building (15) on the right.
From points West: NYS Thruway (I-90) East to Exit 24. I-87 (Northway) north to Exit 6 (Route 7, Troy-Schenectady Rd.). Turn left at the end of exit ramp onto Route 7 West and drive about 3 miles to a left onto Albany Shaker Road, then take the second right onto British American Blvd. and turn left at Cornell Road; HIXNY is located in the fifth building (15) on the right.