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Report an Outage

Service disruptions are classified and handled by scope of impact:

      • Urgent: A full system outage. A status update and estimated resolution time will be provided within one hour, and every four hours thereafter until the issue is resolved.
      • High Priority: A localized impact. A daily update (business days only) will be provided if the issue is not resolved on the same business day.


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Hixny will be performing extended maintenance beginning Thursday, December 31 through Friday, January 1. During this time, all services
will be impacted and unavailable—including access to the provider portal.
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