Hixny allows you and your healthcare providers to see the same information from the records kept by every member of your care team. More than 10,000 providers and more than 5 million patients in New York and western Vermont safely and securely view, download and transmit electronic medical records using Hixny.

Who Can See Your Records

Your doctors have always been able to see your records from other providers in order to treat you. For a long time, they had to call or fax a request to another doctor’s office and have the records sent by mail, fax, email, or courier. They can still use all of these methods without your permission.

Hixny allows your doctors to see these same records on their computers as soon as another provider on your care team enters your information into their own computer system. Under current New York State regulations, though, your doctor has to ask you for permission (consent) to look at your records using Hixny.

If you have a medical emergency…

doctors treating you can view your records using Hixny without your permission. This is called “breaking the glass,” and doctors who have the ability to do this have to report their actions. That way, we know your information has been handled properly and your privacy has been protected.

Your insurance companies can see your records using Hixny when they are helping you manage a health condition or processing a claim from your doctor. State and county public health officials can also see your records in situations like the COVID-19 pandemic, when they are helping manage large health events.

You have the right to know who is using your health information.

If you have questions about which providers have viewed your records, or you are concerned that an unauthorized person may have accessed your records, contact us directly.

You Can View Your Own Records

We offer an online patient portal that lets you see the same information from your health records that your healthcare providers see through Hixny. If you are a parent or legal guardian of a child, or the designated caregiver for another adult, you can access their records through this portal, too.

We encourage you to use this portal to:

  • Prepare for doctor’s visits
  • Keep tabs on important measurements like your blood pressure
  • Report certain at-home health readings directly to your doctors
  • Discuss corrections and updates to your records—such as your medications, allergies, diagnoses, and more—with your providers during or between visits
  • Share your records with doctors outside the region
  • Share your records with facilities not connected to Hixny, like Veterans’ Administration hospitals

Register now for Hixny access!

Download and complete the form, have it notarized, and send it to Hixny. We’ll provide you with login credentials and you’ll have immediate, real-time access to your records.

How Do Doctors Get Permission to See Your Records?

The first time you visit a healthcare provider, urgent care center or hospital that uses Hixny, you’ll be asked to give your permission for that facility to get your records through Hixny. You might be asked for verbal consent on the phone, or an online signature before your visit—or to sign a short paper form or an electronic pad in the office.

If you’re not sure whether you’ve given consent to a specific doctor or facility, ask the office staff to check.

You Can Deny or Withdraw Consent

If you do not want your providers to use Hixny to see your most up-to-date records from other members of your care team, you can deny consent when you’re asked for it. Remember that, to treat you, your doctor can still get your files using other methods without asking your permission.

If you gave consent to a provider and you’d like to withdraw that consent, ask the provider’s office for a Withdrawal of Consent form. Completing and signing this form ends that provider’s ability to see your information using Hixny. To withdraw consent from multiple doctors, you need to complete this form at each of their facilities.

If at any point you’d like to deny all providers the ability to see your records using Hixny, contact our support team to request the necessary form. Please note: This block is subject to limitations under New York State law.

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Hixny will be performing extended maintenance beginning Thursday, December 31 through Friday, January 1. During this time, all services
will be impacted and unavailable—including access to the provider portal.
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