How it Works

Hixny Improves Your Healthcare

For one, it makes your care more convenient. With your consent, your provider can pull up all of the information shared by other providers. No more listing medications off the top of your head or trying to recall when you had your tonsils removed!

Hixny is one of the most powerful tools your healthcare providers have. Easy access to your records means improved, easier and faster second opinions; fewer repeated blood tests and imaging; and faster, safer emergency care.

It only takes one example to see the difference Hixny can make. Watch how Hixny helped John.


People in our region that allow providers to share their records through Hixny

Nothing Happens Without You

You control how your doctors access your health information.

While New York State law allows for providers connected to Hixny to upload data directly, access to your records requires your consent. Every one of your providers who partners with Hixny needs your signature to view your data online—so you remain in control of who has access to your records and when.

The only exception is in an emergency when you are unable to give or deny consent—a doctor can “break the glass” in that case and access your records through Hixny in order to care for you.

If at any point you’d like to deny all providers access to your records through Hixny, you may contact Hixny’s support team to obtain the form that allows you to do so. Please note, this block is subject to limitiations as permitted by New York State law.

It’s important to keep in mind that even if you don’t give a provider permission to see or access your records through Hixny, he or she can still call or email other providers (without your permission) to ask for specific information to help in your care, including lab results, X-rays and health data you may consider sensitive.

Your information is safe and secure with Hixny. Our systems are protected by the same technology used by leading financial institutions. Your information is still protected by the Health Insurance Portability and Accountability Act (HIPAA). More information about the measures we take to ensure your information remains secure can be found on our Privacy & Security page.

You always have the right to know who is
using your health information.

How to Withdraw Consent

If you have given consent to a provider to access your personal health information through Hixny and you change your mind, ask the provider’s office for a Withdrawal of Consent form.

By signing this form, you end that provider’s ability to access data about you through Hixny or to see information that others share about you through Hixny. You will need to follow the same process with every doctor who has your consent, but whom you want to deny consent in the future.

Remember, though, that when you withdraw consent, you are only denying that doctor permission to use Hixny to access and view your records. All of your providers will still be able to call or email one another without your permission to obtain information to help care for you.

Where Your Data Goes

When you give consent to a provider, they will have access to your records from any additional providers to whom you’ve also given consent to access and view your information. This includes private, personal health information that might identify you or your health conditions.

You can also see the same information through Hixny For Patients or by requesting your records directly from each provider’s office. If you find personal health information that is inaccurate, please contact your provider to ensure that information is corrected.

Also, pay close attention when your provider reviews your health history, prescriptions and other information with you during your appointments. If any of that information is incorrect, work with your provider and their staff to update it, so that it will be corrected for every other provider who views your records through Hixny.

If you have questions about which providers have viewed your records, or you are concerned that an unauthorized person may have accessed your records, contact us directly.

You always have the right to know who is using your health information.

Hixny for Patients

Learn about the free, secure personal health dashboard available exclusively from Hixny.

Learn More

Partners in Quality Care

Find out which providers, organizations and agencies are contributing and using Hixny data.

Learn More

New Insights

See the latest stories, healthcare developments and updates from Hixny.

Learn More

Hixny will be performing extended maintenance beginning Thursday, December 31 through Friday, January 1. During this time, all services
will be impacted and unavailable—including access to the provider portal.