Contact Us
Hours
9 a.m. to 5 p.m. for support and administration
Monday through Friday, except New York State holidays
Report an outage at any time.
Phone
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- Select 2 for support during business hours and for emergency assistance after hours
- Select 1 to leave a message for routine support after hours
Chat
Our support team is available by chat during regular business hours (posted above).
You may use chat outside of those hours to submit a request and our support team will get back to you the following business day.
Fax
518-640-0024
Support Timeliness Policy
We strive to provide excellent customer service by reviewing and addressing all inquiries in a timely manner.
- Routine requests for assistance with consent, logins, password resets or similar
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- By phone: Usually resolved during the call
- By email, postal mail or this web form: Usually resolved within one business day
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- Advanced requests for assistance with individualized troubleshooting
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- By phone: Triaged during the call
- By email, postal mail or this web form: Triaged within one business day
- An estimated resolution date will be provided for any issues not resolved within one business day, with status updates at least once per week until resolution
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How Can We Help You?
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Hixny will not pass this information on to other organizations.
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